About this Blog...

Note:This blog may contain misspellings, grammatical errors, disorganized sentence structure, misquotes, and may entirely lack a coherent theme. These elements are natural to the process of writing, and will only add to the overall beauty of the missive.

Bible Verses I like...

Ecclesiastes 9:10

Whatsoever thy hand findeth to do, do it with thy might.

Micah 6:8

⁸ He has shown you, O mortal, what is good.
   And what does the LORD require of you?
To act justly and to love mercy
   and to walk humbly^[a] with your God.

Articles about stuff that interests me

The Painful Truth: Are iPads Killing the Environment?

 

  This one points out that the paper printing industry just may not be the big bad wolf that everyone says.  

http://fb.me/NVKwz5A6

Paraprosdokian Sentences...

Paraprosdokian sentences:   A paraprosdokian (from Greek "παρα-", meaning "beyond" and "προσδοκία", meaning "expectation") sentence is a figure of speech in which the latter part of a sentence or phrase is surprising or unexpected in a way that causes the reader or listener to reframe or reinterpret the first part. It is frequently used for humorous or dramatic effect, sometimes producing an anticlimax. Some paraprosdokians not only change the meaning of an early phrase, but also play on the double meaning,creating a syllepsis .

Ø   I asked God for a bike, but I know God doesn't work that way. So I stole a bike and asked for forgiveness.

Ø   Do not argue with an idiot. He will drag you down to his level and beat you with experience.

Ø   I want to die peacefully in my sleep, like my grandfather. Not screaming and yelling like the passengers in his car.

Ø   Going to church doesn't make you a Christian any more than standing in a garage makes you a car.

Ø   The last thing I want to do is hurt you. But it's still on the list.

Ø   Light travels faster than sound. This is why some people appear bright until you hear them speak.

Ø   If I agreed with you we'd both be wrong.

Ø   We never really grow up, we only learn how to act in public.

Ø   War does not determine who is right - only who is left.

Ø   Knowledge is knowing a tomato is a fruit; Wisdom is not putting it in a fruit salad.

Ø   The early bird might get the worm, but the second mouse gets the cheese.

Ø   Evening news is where they begin with 'Good evening', and then proceed to tell you why it isn't.

Ø   To steal ideas from one person is plagiarism. To steal from many is research.

Ø   A bus station is where a bus stops. A train station is where a train stops. On my desk, I have a work station.

 Ø   How is it one careless match can start a forest fire, but it takes a whole box to start a campfire?

Ø   Some people are like Slinkies ... not really good for anything, but you can't help smiling when you see one tumble down the stairs.

Ø   Dolphins are so smart that within a few weeks of captivity, they can train people to stand on the very edge of the pool and throw them fish.

Ø   I thought I wanted a career, turns out I just wanted pay checks.

Ø   A bank is a place that will lend you money, if you can prove that you don't need it.

Ø   Whenever I fill out an application, in the part that says "If an emergency, notify:" I put "DOCTOR".

Ø   I didn't say it was your fault, I said I was blaming you.

Ø   I saw a woman wearing a sweat shirt with "Guess" on it...so I said "Implants?"

Ø   Why does someone believe you when you say there are four billion stars, but check when you say the paint is wet?

Ø   Women will never be equal to men until they can walk down the street with a bald head and a beer gut, and still think they are sexy.

Ø   Why do Americans choose from just two people to run for president and 50 for Miss America ?

Ø   Behind every successful man is his woman. Behind the fall of a successful man is usually another woman.

Ø   A clear conscience is usually the sign of a bad memory.

Ø   You do not need a parachute to skydive. You only need a parachute to skydive twice.

Ø   The voices in my head may not be real, but they have some good ideas!

Ø   Always borrow money from a pessimist. He won't expect it back.

Ø   A diplomat is someone who can tell you to go to hell in such a way that you will look forward to the trip.

Ø   Hospitality:  making your guests feel like they're at home, even if you wish they were.

Ø   Money can't buy happiness, but it sure makes misery easier to live with.

Ø   I discovered I scream the same way whether I'm about to be devoured by a great white shark or if a piece of seaweed touches my foot.

Ø   Some cause happiness wherever they go. Others whenever they go.

Ø   There's a fine line between cuddling and holding someone down so they can't get away.

Ø   I used to be indecisive. Now I'm not sure.

Ø   I always take life with a grain of salt, plus a slice of lemon, and a shot of tequila.

Ø   When tempted to fight fire with fire, remember that the Fire Department usually uses water.

Ø   You're never too old to learn something stupid.

Ø   To be sure of hitting the target, shoot first and call whatever you hit the target.

Ø   Nostalgia isn't what it used to be.

Ø   Some people hear voices. Some see invisible people. Others have no imagination whatsoever.

Ø   A bus is a vehicle that runs twice as fast when you are after it as when you are in it.

Ø   If you are supposed to learn from your mistakes, why do some people have more than one child?

Ø   Change is inevitable, except from a vending machine

Favorite Quotes.

Energy and persistence conquer all things.  Benjamin Franklin 


We are what we repeatedly do.
Excellence, therefore, is not an act, but a habit.  Aristotle.

If everything seems under control, you're just not going fast enough.  Mario Andretti.

I am a printer...

I Am a Printer

By Frank Romano

I have been around for 560 years
I invented the Renaissance and caused the Reformation
I have recorded war and peace
My pamphlets and documents created America
I take ideas and information and make them tangible
I print lofty Bibles and lowly forms
I am a printer
I help you promote and inform and entertain
My catalogs and direct mail are a spur to action
Like calling, clicking, or visiting
I communicate your brand and facilitate your marketing
I am a printer
I preserve and protect your most precious memories
My greeting cards say what you feel
My photo books are your families' legacies
Freedom of the press began with me
I am still the reasoned and reliable history of our times
I am a printer
I put ink on paper and plastic and other materials
I produce packages and publications and products
My business is an extension of your business
Print and paper will transcend the digital age
Because print gets attention
Print is not a momentary image on a screen
You feel print in your hand even fleetingly
And that is its power: it moves you without moving
I am a printer
My industry and I care about the environment
I deal with responsible paper and ink suppliers
I recycle and conserve and reduce waste
I am your partner in progress
I am your printer

-Frank Romano

Customer Service as a Strategic Weapon

Customer Service as a Strategic Weapon

 

It's no secret. The effects of a bad customer experience can be far reaching. With dissatisfied customers telling up to 10 people about their bad experiences, such negative word of mouth can be devastating.

According to the new "Customer Experience Report North America 2010" from RightNow and Harris Interactive, the majority of customers-82 percent--will now stop doing business with companies that deliver negative experiences.
Additionally, 79 percent of the 2,217 consumers interviewed who had a negative experience told others about it, 85 percent wanted to warn others about the pitfalls of doing business with that company, 66 percent wanted to discourage others from buying from that company, and 76 percent said word of mouth influenced their purchasing decisions.
The most surprising results from the report are that many consumers said they would pay for better service. Seventy-six percent said they would pay 5 percent or more for a better experience, 55 percent would pay 10 percent or more, and 10 percent would pay 25 percent or more.
With 55 percent of respondents (up from 53 percent in 2009) saying that they recommend a company because of good service, it's critical to focus training your workforce to deliver better experiences that are not only friendly, but tailored to customers' needs and behaviors, as well as reengineering processes and strategies to enhance the customer experience. It could be the single most important element for a company's survival going forward.